Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Get in Touch Today
Experience Unmatched Flooring Solutions with Russell’s Custom Creations
What Our Clients Say About Us
★★★★★
Average Rating: 4.9 out of 5 based on 150 reviews
Highly Recommended!
I couldn’t be happier with my new floors! The quality and craftsmanship are top-notch, and the staff was incredibly helpful throughout the process.
★★★★★
Emily Davis
Transformative Flooring Solutions
The flooring installation was seamless and the end result is stunning. I highly recommend Russell’s Custom Creations for anyone looking to elevate their space.
★★★★★
John Doe
Exceptional Service and Quality
Russell’s Custom Creations transformed my home with their exquisite flooring. The team was professional, attentive, and the results exceeded my expectations!
★★★★★
Jane Smith
A Luxurious Experience
From the initial consultation to the final installation, Russell’s Custom Creations provided an unparalleled experience. Their attention to detail and customer service is truly commendable!
★★★★★
Michael Johnson